Privacy Policy

Last updated: December 13, 2025

This Privacy Policy describes how Comercial Ventisquero SPA ("Autofab", "we", "us", or "our") collects, uses, and protects your personal information when you use the Autofab service.

Autofab is owned and operated by Comercial Ventisquero SPA, a Chilean company with RUT 78.015.097-1, registered in Chile and located at Barros Arana 492, Of 78, Concepción.

1. Information We Collect

We collect the following types of information:

Account Information:Email address (for account creation and login), Name (optional), Account preferences and settings.

Usage Data:Models and designs you create, Files you generate (PDF, DXF), Feature usage patterns, Error logs and diagnostic data.

Device and Technical Information:IP address, Browser type and version, Device type and operating system, Cookies and similar tracking technologies.

2. Payment Information

We use Paddle.com Market Limited as our Merchant of Record for payment processing. Paddle collects and processes your payment information (credit card, billing address, etc.) directly. We do not store or have access to your full payment card details.

Paddle's privacy practices are governed by their privacy policy at https://www.paddle.com/legal/privacy.

3. How We Use Your Information

We use your information to:

Provide and improve the Autofab service
Process your orders and manage your account
Send you service-related communications (account updates, technical notices)
Analyze usage patterns to improve our platform
Detect and prevent fraud or abuse
Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We share your data only in the following cases:

•With Paddle: For payment processing and billing
•With service providers: Hosting providers, analytics tools (only as necessary to operate the service)
•For legal compliance: If required by law or to protect our rights
•In business transfers: In case of merger, acquisition, or sale of assets

5. Data Retention

Account data: Retained while your account is active
Usage data: Retained for up to 2 years for analytics purposes
Payment records: Retained as required by law (typically 7 years for tax purposes)
You can request account deletion at any time by contacting us

6. Your Rights

Depending on your location, you may have the following rights:

AccessRequest a copy of your personal data

CorrectionUpdate or correct inaccurate information

DeletionRequest deletion of your account and data

PortabilityRequest your data in a machine-readable format

To exercise these rights, contact us at hello@autofab.io.

7. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, analyze site usage, and improve performance.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Data Security

We implement industry-standard security measures to protect your data, including:

Encrypted connections (HTTPS/SSL)
Secure database storage
Regular security audits
Limited employee access to personal data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Autofab operates from Chile. If you access our service from outside Chile, your information may be transferred to and processed in Chile or other countries where our service providers operate. By using Autofab, you consent to such transfers.

10. Children's Privacy

Autofab is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of Autofab after changes means you accept the updated policy.

12. GDPR Compliance (EU Users)

If you are in the European Union, you have additional rights under GDPR:

Right to be informed about data processing
Right to access your personal data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

Our legal basis for processing: Contract performance (to provide the service), Legitimate interest (to improve and secure the service), Consent (where applicable).

13. CCPA Compliance (California Users)

If you are a California resident, you have rights under CCPA:

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to say no to the sale of personal information (we do not sell data)
Right to access your personal information
Right to request deletion of personal information
Right to non-discrimination for exercising CCPA rights

14. Contact

For privacy-related questions, requests, or concerns, contact us at:

hello@autofab.io

Comercial Ventisquero SPA

RUT: 78.015.097-1

Address: Barros Arana 492, Of 78, Concepción, Chile